-You must immediately call your bank anf get your card blocked by calling the 24/7 Call-Center - tel. (312)637696 or during working hours of the Bank (Monday-Friday 9:00-18:00) - by tel. (312)610-107, 610-238. Please remember the phone number on the back of your card is for emergency contact with the Bank in case of loss/theft of card. 

- Contact any branch of the Bank and fill out an application for re-issue of the card (processing time for issuing a new card is 5 working days in Bishkek, 10 working days for the regions of the Kyrgyz Republic).

- Usually there's a phone number on ATMs (0(312)61-00-61), you need to call this number and report the incident, and if necessary, you will need to write a  statement at the bank branch. 

- Reminder after 3 attempts feeding wrong card PIN  - if your attempts are exceeded, your card will be automatically blocked. Also, you have to take into account that the card has an expiration date, which is placed on the front side. It is also necessary to follow the requirements for using the card, in particular if the chip and/or the magnetic strip is damaged, the card becomes unusable. In these circumstances, you should contact the Bank to reissue the payment card. 

From all BAKAI BANK OJSC ATMs or from other banks' ATMs, those that support your card payment system (Visa or ELCARD). 

Cash disbursement points (via POS-terminals) of BAKAI BANK OJSC or those of other banks, which has information on servicing cards of your payment system (Visa or ELCARD). In this case, you will need to show an identity document, as it is required by the bank.