- Reminder after 3 attempts feeding wrong card PIN - if your attempts are exceeded, your card will be automatically blocked. Also, you have to take into account that the card has an expiration date, which is placed on the front side. It is also necessary to follow the requirements for using the card, in particular if the chip and/or the magnetic strip is damaged, the card becomes unusable. In these circumstances, you should contact the Bank to reissue the payment card.
- Usually there's a phone number on ATMs (0(312)61-00-61), you need to call this number and report the incident, and if necessary, you will need to write a statement at the bank branch.
- You can pay by card at any retail or service outlet where you see the Elcard and VISA Electron/Classic/Gold logo. As a rule, the logo is located on the door or cash register.
- To improve the safety when using payment cards, the Bank has set a limit of 25,000 Kyrgyz soms/300 US dollars per transaction in ATMs.
- Do not leave the ATM immediately, wait a few minutes (1-3) until all ATM processes are completed, there might be some technical problems in the ATM, and the money did not come to the dispensing area immediately;
- Write down the time and place where you did not receive the money; if the ATM gave out a receipt, be sure to keep it;
- There is usually a telephone number (0(312)61-00-61) on all ATMs; you should call this number and inform about the incident; if necessary, you will need to write a statement at the bank's outlet;
- If you have not contacted the bank, contact the bank to fill out a statement of disputed transaction, which will be considered within 30 days.
From all BAKAI BANK OJSC ATMs or from other banks' ATMs, those that support your card payment system (Visa or ELCARD).
Cash disbursement points (via POS-terminals) of BAKAI BANK OJSC or those of other banks, which has information on servicing cards of your payment system (Visa or ELCARD). In this case, you will need to show an identity document, as it is required by the bank.
-You can pay online with VISA cards, but you should read the terms and conditions of the site to make sure VISA cards are accepted for purchases.
-When applying for a payment card, for security purposes, the Bank restricts access to online payments through the card. To open access to online payments, you must submit an application to the Bank or change it in mobile banking Bakai24. Please note: the risk of fraud increases when you pay by card for online purchases.
- apply at any branch or a savings bank of the Bank;
- you must have an ID document proving your identity;
- submit the full package of documents.